Services

Customer Service is at the heart of what we do at Barretts.

This is something you hear a lot from retailers, but you just have to visit the shop to see that for us nothing is more important.  You won’t have to go hunting in a football pitch sized showroom for help – our staffing levels ensure we are there when you need us.  And speaking of our staff, between them we have over 200 man-years retail experience!

We don’t operate sales commission bonusing, so no high-pressure selling in Barretts.  In fact, we’re very happy when people come in just to browse.  It’s a shop where expert advice and traditional respect and courtesy come before ‘closing the sale’.  We genuinely want to help.

Here are some examples of why we are proud of our service, and why we think it sets us apart:

• Free ‘Furnishings Advice Service’ – friendly, expert in-store or at home advice on the selection and co-ordination of colours, fabrics, floor coverings, upholstery, and furniture (click here for more information)
• Free measuring and estimates for carpets and curtains
• Free, no obligation approval service means you can take a rug, bedspread, or cushion home to co-ordinate colour and size before making a final decision
• We will even deliver a sofa or chair to you to try before you buy!
• Free, no obligation access check – make sure your new bed or sideboard fits before you make your purchase
• We use our own delivery team, courteous and careful!
• Professional assembly and fitting included in the price
• Free delivery to Woodbridge and Ipswich

Our strap line says it all – “Good value, great choice, friendly expert service!”